What is your return policy?

We want you to be happy with the purchases you make from Raffi Jewellers. We will gladly exchange your purchase or provide you with a credit note on an unworn piece within 30 days of purchase, with receipt.

How do I find out the price for an engagement ring I saw on your website?

Since you choose the size and quality of your diamond, and the karat of gold or platinum for your ring, Raffi Jewellers' unique manufacturing system means that almost any ring can be made to fit almost any budget. So the price for any particular ring can vary widely, depending on the choices you make. Our expert sales staff can work with you through the process of choosing your perfect diamond; one that suits your taste and your budget.

I've looked through all of the styles on your website, but I can't quite find the ring I had in mind. Are there more styles I could see?

Only some of our best-selling designs are currently featured on our website. If you don't see the style you're looking for on our website, drop by our showroom to see our full selection of diamond jewellery and over 2500 diamond ring designs.

There's been a lot of press lately about Canadian diamonds. Does Raffi Jewellers carry them?

Direct from Canada's Ekati Mine, Raffi's selection of Canadian Diamonds are cut and polished to perfection by master craftspeople. Each diamond is individually chosen for its exquisite beauty and superior quality.

How much should I spend on a diamond engagement ring?

Although much of the advertising in the industry currently suggests that an engagement ring should cost approximately two months' salary, the correct answer to this question is, "Whatever you're comfortable with and whatever suits your budget".

Does Raffi Jewellers sell conflict diamonds?

Our diamonds represent love not war. In compliance with the Kimberley process, diamonds are purchased only from legitimate sources which are not involved in funding conflict in any country. Based on either personal knowledge or guarantees from our suppliers, we guarantee that our diamonds are conflict free.

How should I care for my diamond jewellery?

With proper care and maintenance, your diamond jewellery can last a lifetime. Here are a few tips to help you prolong the life of your jewellery. Since diamonds have a high affinity for grease you want to use a mild grease fighting agent. Clean your jewellery in warm, soapy water with a soft brush. Use a mild soap such as dish soap (Sunlight dish detergent works wonders!), and never use bleach or any cleaner containing bleach. We carry a great product line of jewellery cleaner for your gold, silver and pearl jewellery. Just visit our showroom to pick up your product.A few other tips that will help you prolong the life of your jewellery include: Avoid wearing your jewellery when using household cleaners. Even the chlorine in swimming pools can be harmful to your jewellery. Avoiding chemicals of this nature is particularly important for white gold, which contains small amounts of nickel and other minerals which may tarnish when exposed to certain chemicals. We recommend you remove your jewellery before doing manual labour or playing sports. Diamonds can be lost or chipped by a blow during these activities. And as always, feel free to drop by our showroom and we will be happy to clean and inspect your jewellery as a preventative measure.

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